To have your account deleted, we will need you to:
- Have all of your invoices paid
- Terminate your contract and lock your charging card
If the two above prerequisites are in place then the deletion of an account will be done automatically by the system after 180 days.
Please note: We are aware that you are generally entitled to the deletion of your personal data according to the GDPR, however, at this point in time, given that we sometimes receive the information on the charging events with some months delay, we cannot rule out that there were no charging sessions which we have to invoice. According to the GDPR we are entitled to keep your data for this purpose for a limited amount of time. We assure you that we will use your data for 180 days after termination for the purpose of invoicing only, if necessary.
In special cases, please do reach out to our customer support.