What is preauthorisation, and how does it work?

What payment methods do you accept for the different account types?

What does it mean when I receive a 3-D Secure authentication error message, and why does it take time to resolve it?

How can I update or change my payment details or payment method?

How can I change my payment method?

Can I download multiple invoices at once?

Can you reissue an invoice with my updated contact details?

Why does the amount on my confirmation email not match the value on my invoice or the price display at the charging station?

Why did I get a payment reminder or dunning letter?

Why doesn't the amount on my invoice match the total of my charging sessions?

When can I expect to receive and view my invoice in my CHARGE NOW account?

How does the Fleet Solution work?

What are the benefits of the new Fleet Solution for fleet drivers?

How does the new Fleet Solution benefit fleet managers?

What is the new Fleet Solution, and who is it for?

Why am I still being charged on my Driver Account even though this feature is activated and someone else is covering my invoice?

Why am I not able to link other Accounts?