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Payment & Billing

Payment

  • What payment methods do you accept for the different account types?
  • What does it mean when I receive a 3D Secure authentication error message, and why does it take time to solve it?
  • How can I update my payment details?
  • How can I change my payment method?

Invoices

  • Why doesn't the amount on my invoice match the total of my charging sessions?
  • When can I expect to receive and view my invoice in my account?
  • How can I view my invoice? How can I see the status of an invoice?
  • What is the structure of the invoice?

Need immediate help?

* The cost of the call depends on the country and network you're calling from.

Phone:

+44 808 501 5589

You can reach our customer service team during the following hours:

Monday - Friday 7 a.m. to 7 p.m.

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