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Charging Stations & Sessions

Charging Sessions

  • What should I do if I recognize unauthorized charging events in my CHARGE NOW account?
  • Why might I need to select “Stop Charging” twice to end my charging session?
  • Why am I being charged public prices for charging at home or work with my CHARGE NOW charging card?
  • Why didn't I receive a confirmation email immediately after my charging session?
  • Why does the VAT amount in my confirmation email differ from the one on my invoice?
  • Why am I being charged for charging sessions that occurred a long time ago?
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Charging Stations

  • Are Tesla Supercharger stations part of the CHARGE NOW network?
  • What should I do if a charging station is not working?

Authentication via Card / App

  • Why did I get a bill even though I charged at a private station (e.g., a hotel, or airport)?
  • How can I start and stop a charging session?

Need immediate help?

* The cost of the call depends on the country and network you're calling from.

Phone:

+44 808 501 5589

You can reach our customer service team during the following hours:

Monday - Friday 7 a.m. to 7 p.m.

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