Your account may be blocked due to one of the following reasons:
- Invalid or expired payment method
- Rejected payment
- Unpaid invoices past their due date
- Nonconfirmation of our General Terms and Conditions (GTC)
How can I unblock my account if the payment method is invalid?
To unblock your account:
- Log into your account settings.
- Navigate to the payment method section.
- Update your payment information with a valid method.
- Save the changes.
Your account should be unblocked automatically once a valid payment method is added and confirmed.
How long does it take to unblock my account after I've taken action?
Normally, your account will be automatically unblocked within 24 hours after the issue is resolved.
If I have multiple contracts under the account, will a block affect all contracts?
Yes, all contracts are linked to the blocked account and will be affected as well.
How can I prevent future account blocks?
- Keep your payment method up to date with sufficient balance.
- Ensure your contact information is current to receive important notifications.
- Regularly check your account for any outstanding invoices.