To ensure secure communication and accurate billing, we’ve introduced Email Address Validation during registration and when updating your email address in your account settings.

Why is email validation important?

Validating your Communication & Billing Email Address ensures we can reach you with important updates and send your invoices to the correct address.

How does the validation process work?

When you enter your email address—either during registration or when updating it in your account—we send a 6-digit verification code to that address. You’ll need to enter this code on the website to confirm your email and proceed.

What if I didn’t receive the verification email?

If the email doesn’t arrive:

• Double-check that your email address was entered correctly.
• Look in your spam or junk folder.
• Wait a few minutes—delivery can sometimes be delayed.
• If needed, click “Resend Code” to request a new one.

How long is the verification code valid?

The code is valid for 24 hours. If it expires, you can request a new one by clicking “Resend Code.”

Can I change my email address after requesting the code?

Yes. You can go back and enter a different email address. A new code will be sent to the updated address once you click on “Verify Email” again.

What if the code doesn’t work?

Make sure you’re entering the most recent code. Older codes may no longer be valid. If the issue persists, request a new code. If problems continue, contact our support team for assistance.

Can customer service change my email address for me?

No. Once this feature is live, customer service agents can no longer change your email address on your behalf. This is to ensure the validation process is followed correctly. You’ll need to make any changes yourself directly in your account.

Is my email address stored securely?

Yes. We take data privacy seriously and store your email securely in compliance with applicable data protection regulations.